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I/NET offers extended product support and product upgrades as
additional benefits to our clients. Extended support packages are
available at any time to all licensed users of I/NET products. Product
upgrades are available at no cost to clients who have maintained an
uninterrupted extended support program since their purchase of an
I/NET product. Support hours are Monday-Friday from 8:00 a.m. to 5:00
p.m. Eastern time except national holidays.
Details
You may purchase extended support for $750 per year which entitles you to:
- Extended Support - Initial support, at no charge, begins when
the permanent activation key is issued and ends 30 days
thereafter. Extended support extends product support for 12
additional months from the date of purchase (13 months if
acquired with original purchase of the product) or after 10
hours of support is received, whichever occurs first.
- Upgraded Versions - Upgrades to any I/NET product(s) you
have purchased and installed are available for no additional
charge to clients who purchased extended support with the
original purchase of our product(s) and have continued extended
support without interruption. If you do not have extended
product support, you are required to pay the Retail Price of the
upgraded version less the Retail Price of the version you have
licensed. Click here to view I/NET's Product Price List.
- Additional Activation Keys - Extended support owners may
request, at no charge, two Move or
Temporary activation keys per
year from I/NET. Temporary keys are for the purposes of testing
our software on other machines in a non-production environment
for backup, disaster recovery, and development purposes. The
temporary key will be valid for thirty days and will
automatically disable the software after that time period. Two
temporary activation keys per year may be requested by clients
who don't have our extended support package for a fee of $200
per thirty day key. Move keys may also be requested but will
cost $200 each (see details next item below)
- Key to move I/NET software to a different machine - Companies
with licensed I/NET software may move it from one machine to
another. Those who have extended support may simply contact
I/NET by using our web based form. Be sure to provide the
serial numbers of the two machines involved. Also, send us a
written letter, on your company's letterhead, stating you will
remove our product from the previous machine. You may fax that
letter to I/NET at (800) 673-7352 or by postal to our
corporate address.
Licensed users who want to move I/NET software to a different
machine and do not have extended support must contact I/NET and pay
$200 USD for a new activation key.
- Extended support is renewable - Clients who desire additional
support may purchase 10 hours for $750. Support can be
purchased at any time without regard to the initial product
purchase date.
Purchase or Renew Support
For your convenience, you may purchase support using PayPal by clicking on the following button:
For other payment options, you may contact I/NET.
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Activation keys
